Deaf/Hard of Hearing Customer Service Specialist

sComm is seeking a full-time or part-time Deaf/Hard of Hearing Customer Service Specialist representative to join our team in our Raytown office, suburb of Kansas City. Suitable candidates must have a history in the deaf and hard of hearing market and an understanding of the customer service process. An understand of deaf, hard of hearing, disability, diversity and inclusion, and the ADA is desired. This position will be responsible for customer service activities with deaf and hard of hearing patients including following up with them on Video Phone calls, email follow ups, and confirmation of appointments. Candidates must have excellent Sign language skills especially American Sign Language (ASL), excellent written skills, and the ability to use computer applications and software such as CRM applications and general office applications to complete daily activities. This position reports directly to the CEO.

sComm is the engineer and manufacturer of the UbiDuo, an innovative communication device that enables a deaf and a hearing person to interact effortlessly with each other in a face-to-face conversation. The UbiDuo effectively fills the communication gap when a sign language interpreter is not immediately available. sComm is a 100% debt-free privately held assistive technology company, and is the only provider in Medicare history to offer a 2-way speech generating communication device for the deaf and hard-of-hearing durable medical equipment market through Medicare and Private Insurance.

sComm is also the leader in providing communication access solutions for business-to-business markets such as hospitals, colleges, universities, law enforcement and government agencies, to enable them to better serve their deaf and hard-of-hearing clients. You can learn more about sComm at www.sComm.com.