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Deaf/Hard of Hearing Customer Service Specialist

Deaf/Hard of Hearing Customer Service Specialist

Position: Deaf/Hard of Hearing Customer Service Specialist
Compensation: Total Compensation
Employment type: full-time/part-time
sComm is seeking a full-time or part-time Deaf/Hard of Hearing Customer Service Specialist representative to join our team in our Raytown office, suburb of Kansas City. Suitable candidates must have a history in the deaf and hard of hearing market and an understanding of the customer service process. An understand of deaf, hard of hearing, disability, diversity and inclusion, and the ADA is desired. This position will be responsible for customer service activities with deaf and hard of hearing patients including following up with them on Video Phone calls, email follow ups, and confirmation of appointments. Candidates must have excellent Sign language skills especially American Sign Language (ASL), excellent written skills, and the ability to use computer applications and software such as CRM applications and general office applications to complete daily activities. This position reports directly to the CEO.

sComm is the engineer and manufacturer of the UbiDuo, an innovative communication device that enables a deaf and a hearing person to interact effortlessly with each other in a face-to-face conversation. The UbiDuo effectively fills the communication gap when a sign language interpreter is not immediately available. sComm is a 100% debt-free privately held assistive technology company, and is the only provider in Medicare history to offer a 2-way speech generating communication device for the deaf and hard-of-hearing durable medical equipment market through Medicare and Private Insurance.

sComm is also the leader in providing communication access solutions for business-to-business markets such as hospitals, colleges, universities, law enforcement and government agencies, to enable them to better serve their deaf and hard-of-hearing clients. You can learn more about sComm at www.sComm.com.

  • 1 year of customer service experience

  • Have experience with deaf, hard of hearing, disability, inclusion, and the ADA

  • Must be a team player who enjoys working in a fast-paced environment

  • Direct contact with deaf and hard of hearing customers, responds to customer inquiries regarding UbiDuo. Maintains data for customer contact through Video Phone calls, email, and vide service relay calls

  • Provides support to outside and in house sales staff for Medicare and private insurance deaf and hard of hearing patients and clients.

  • Conforms with and abides by all regulations, policies, work procedures and instructions.

  • Initiates calls to customers who have received their UbiDuoTTS after delivery and training are completed.

  • Completes satisfaction survey. Tracks statistical data and provides to CEO.

  • Provides support to Insurance Specialist Team calling and following up on doctors and speech language appointments.

  • Files client records assuring all security measures are followed regarding all HIPPA regulations.

  • Responds to inquiries regarding product and service inquiries.

  • Provides answers to questions regarding UbiDuo2TTS unit functions giving detailed information as needed to resolve issue.

  • Documents information regarding unit malfunctions and initiates repair or replacement.

Full time or part-time salary

We are an Equal Opportunity Employer that offers employment opportunities to all qualified persons, without regard to race, color, gender, age, disability, religion, sexual orientation, national origin, or veteran status.

Note: This position will commence on January of 2022.

Contact information:
You can contact Jason Curry regarding this opening via cell phone at , via email at jason@sComm.com
or call the sComm office at 816-527-8310

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